The terms “We” / “Us” / “Our” / ”TED” individually and collectively refer to Third Eye Digital ltd.
The contract between TED and the client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
The works to be carried out shall be as set out in the confirmation email and invoice which can be found attached to the email.
TED will not tolerate any form of harassment against its employees from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our employees.
TED cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by TED.
If a client returns from an unapproved postponement and the last contact is more than 3 months, we shall need to provide a new quotation for the project and your original payment will be non-refundable. It may be transferrable, but this is fully at our discretion.
We take every step to preserve the security of our client’s websites wherever possible. However, we cannot (and do not) guarantee the prevention of hacks, viruses or unexpected data deletion and accept no responsibility nor liability for any damages resulting from such an incident. If a client’s website is compromised or hacked, it is the responsibility of the client to rectify this problem – TED will provide support and assistance as required. It remains the responsibility of the client to check for, implement and update any patches to their websites. TED reserve the right to shut down any website held on TED’s servers that has been compromised or hacked.
There will be no minimum term for our service, but Third Eye Digital do require a minimum of 1 month notice of a client’s intention to cancel a service. Failure to provide a month’s notice will result in the next month’s invoice becoming due. All invoices must be paid in full within 7 days of the invoice date, except for the final invoice which will need to be settled immediately prior to handover of code and upload of site, payment of the final invoice is sign off of the website project.
OSS is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open-Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment. TED will not be liable for any open-source software or development developing vulnerabilities. Over time open-source software platforms will release updates and security patches to help minimise the risk of hackers gaining access to the software/system via known vulnerabilities, a list of any OSS used on your project can be provided upon request.
If the client does not wish to renew Maintenance 30 days’ notice must be given in writing or the next months fee will become payable.
Payments for Maintenance products are non-refundable and non-transferable.
TED reserve the right to delete the website from our servers 3 months after the date your hosting expired if you choose to not renew Hosting.
TED offer free SSL with sites we host and manage DNS for. If you wish to manage DNS independently, we cannot provide support for SSL.
Payments for Hosting products are non-refundable and non-transferable.
If required, a domain name will be registered by TED on behalf of the client. Although the domain names are registered to us, the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, we will do this within a reasonable timeframe.
We place a small text link on the footer of our client’s website that simply states the website was designed and/or maintained by TED with links to our company website. This link can be removed, if required.
Third Eye Digital will create you a logo if you do not already have one. The logo will include your company name and strap line if you have one. We are able to change the font used and the colours used. We will also incorporate royalty free template clip art if you would like. We will carry out a maximum of 1 hours work on the logo including changes. If you would like more than this for your logo other options can be discussed at a fee.
TED do not take any responsibility for a client’s website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a client’s website, there could be a change in the websites search engine ranking.
The TED SEO service is separate to any other TED service and terms.
Where conversions are measured in terms of end goals on the client site, Third Eye Digital are not responsible for conversions levels in the case of changes to the site / products by the client. For instance, an increase in product price may bring the conversion rate down irrespective of any actions taken within the PPC campaign.